Customer Onboarding April 7th, 2022 Deep Dive: How to manage better internal project handoffs Sticking your internal handoff will ensure every customer feels like a VIP as they begin their journey with you. Get TaskRay’... Read more
Customer Onboarding November 17th, 2021 Want to Increase Customer Loyalty? Map the Customer Journey. When it comes to increasing customer loyalty, consider customer journey mapping. A journey map is a visualization of a process peo... Read more
Customer Onboarding November 4th, 2021 Deep Dive: New-Customer Journey & Customer Onboarding Journey Maps Join us for a close look at new-customer journey mapping—a critical process for understanding the touchpoints and interactions new... Read more
Customer Onboarding October 6th, 2021 Creating Clear Expectations with Project Management Success Plans A success plan is a single place to capture customer goals and your approach for reaching them. The plan is a document that includ... Read more
Customer Onboarding September 8th, 2021 Metrics: Showing the Value of Customer Onboarding It’s not enough to hope leaders notice all the hours you and your team strive to onboard and enable customers. Most likely, manage... Read more
Customer Onboarding August 4th, 2021 Building Trust with New Clients During onboarding, it’s critical you combat the challenges of first impressions, buyer’s remorse, and prospection because how you ... Read more
Customer Onboarding July 22nd, 2021 The Neuroscience of Onboarding During onboarding, brain science comes into play in three areas: first impressions, buyer’s remorse, and cognitive closure. While ... Read more
Customer Onboarding April 2nd, 2021 How to Dial in Your Onboarding Program and Put Your High-Touch Efforts Where They Matter By now, you probably know that getting your company’s high-touch onboarding program working optimally has a direct impact on your... Read more
Customer Onboarding March 25th, 2021 3 Things To Keep In Mind When Building Your High-Touch Onboarding Program In order to truly help your customers use, know and love your product, you need to think strategically about your company’s onboar... Read more
Customer Onboarding March 4th, 2021 From Production to Installation to Customer Onboarding, Project Management is the Key to Success Medical device manufacturers will soon be affected by substantial new government regulations, and those who have the right project... Read more
