Join the TaskRay team.

TaskRay is an agile, rapidly growing technology company that builds solutions on Salesforce, the world’s #1 CRM platform. We’re looking for creative, collaborative entrepreneurial thinkers to join our team and help build cool new stuff for Salesforce’s 3 million+ users.

Our founders have 20+ years experience building and taking tech products to market, including over 15+ years working in Salesforce ecosystem. They also have broad startup experience, and have structured TaskRay based on lessons learned.

We take care of our people.

No frills, but we cover the basics—your health insurance, a retirement match, cell phone reimbursements, and vacation bonuses.

We’re informal.

We have a casual and open office environment in Westminster, CO. Best of all, we’re walking distance to good eats!

We’re talkers.

We have a strong emphasis on communication (and lots of it) rather than stuffy project requirements. If that sounds annoying, we’re probably not the place for you.

We’re learning.

If you are excited to learn new stuff, we just might be the place for you.

We’re excuse free.

We are a team focused on getting things done and expect motivation based on what you can deliver, not time put in.

We’re fun.

You’ll have to take our word for it. But, we really are!

Open Positions

 

SENIOR SUPPORT ANALYST

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

The Senior Support Analyst role is critical to the overall success of TaskRay, its customers and business partners. The successful candidate will be able to understand the customer’s Salesforce configuration and be able to communicate how to best leverage our products with salesforce.com applications and services to address specific business needs. 

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you:

  • Curious, quick learner, customer solution focused 
  • Excellent listening skills to fully understand the customer needs and concerns
  • Ability to adapt to rapidly changing environment and customer requirements 
  • Self-directed, with strong initiative in learning and solving problems
  • Willing to learn through hands on experience and experimentation

What your day to day looks like:

  • Leverage knowledge of Salesforce and TaskRay products to assess needs and craft the appropriate solution for our customers
  • Serve as an escalation point of contact for product and service issues
  • Advocate our customer’s priorities internally within TaskRay
  • Maintain accurate account information to ensure seamless communication between internal teams regarding customer satisfaction
  • Promptly respond to our customer’s needs via Zendesk tickets and chatter
  • Communicate bugs to the Development team
  • Researches problems and identifies trends.
  • Actively monitor and manage the helpdesk request queue.
  • Track, route and redirect issues to the correct resources.
  • Product Release duties includes 
  • Recognize and understand new features/releases in our products and in Salesforce; communicate changes in Salesforce that create a potential need for changes in our product
  • Contribute and update best practice knowledge base and blog posts to the TaskRay support community.
  • Leverage your Salesforce and TaskRay expertise to support the Customer Onboarding team throughout the implementation process where technical complexity and nuances present themselves. 
  • Partner with Customer Success team to assess client needs, provide advanced troubleshooting and solutioning to ensure ongoing customer engagement.
  • Own the administration of the Zendesk system
  • Contribute and maintain the reporting metrics as well process improvement for Support.

What you bring to the table:

  • Experience with Salesforce as a power user or administrator required
  • 2+ years of experience software support role
  • Curious, quick learner, customer solution focused 
  • SaaS/SFDC ecosystem experience 
  • Proactive in watching tickets enter the queue, juggle multiple priorities, prioritize, communicate via multiple channels
  • Self-directed, with strong initiative in learning and solving problems
  • Willing to learn through hands on experience and experimentation
  • Strong written and oral communication skills with proven ability to initiate and manage relationships via phone
  • Ability to communicate complex technical topics with users at all levels of technical expertise
  • Excellent listening skills to fully understand the customer needs and concerns
  • Analysis, troubleshooting, and problem solving expertise 
  • Ability to effectively prioritize and escalate customer issues to the Development and Account Management teams
  • Ability to adapt to rapidly changing environment and customer requirements 

Please send resume and cover letter to jobs@taskray.com to apply.