Join the TaskRay team.

TaskRay is an agile, rapidly growing technology company that builds solutions on Salesforce, the world’s #1 CRM platform. We’re looking for creative, collaborative entrepreneurial thinkers to join our team and help build cool new stuff for Salesforce’s 3 million+ users.

Our founders have 20+ years experience building and taking tech products to market, including over 15+ years working in Salesforce ecosystem. They also have broad startup experience, and have structured TaskRay based on lessons learned.

We take care of our people.

No frills, but we cover the basics—your health insurance, a retirement match, cell phone reimbursements, and vacation bonuses.

We’re informal.

We have a casual and open office environment in Westminster, CO on Zoom and Slack. Best of all, we’re walking distance to good eats you can walk to your kitchen from your home office!

We’re talkers.

We have a strong emphasis on communication (and lots of it) rather than stuffy project requirements. If that sounds annoying, we’re probably not the place for you.

We’re learning.

If you are excited to learn new stuff, we just might be the place for you.

We’re excuse free.

We are a team focused on getting things done and expect motivation based on what you can deliver, not time put in.

We’re fun.

You’ll have to take our word for it. But, we really are!

Open Positions

To apply, email jobs@taskray.com

Customer Success Manager

Support Analyst, Tier 1

Systems Administrator

Customer Success Manager


First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

As a Customer Success Manager at TaskRay it will be your responsibility to ensure ongoing customer success and engagement. In this role you will focus on ensuring full usage of our solution among customers, identify both up-sell and cross-sell opportunities, and advocate for the customer internally

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you

  • Able to create a partnership between yourself and customer; driven to solve business challenges and see our customers be successful
  • Proactively engage the customer base to ensure customers are realizing the value of their investment

What your day to day looks like:

  • Provide proactive best practice guidance to the customer’s project and management teams. 
  • Serve as an internal advocate for customers
  • Manage subscription renewals and perform health checks and account reviews to ensure client engagement; work with the TaskRay team to continuously refine the renewal process and experience for our customers.
  • Deepen the footprint of existing accounts through cross-sell, upsell and expanded use cases.
  • Educate our customers on how to leverage our internal support team, resources and what to expect throughout the customer journey with TaskRay.
  • Execute and refine the process to identify and address customers who have high potential of churn, up-sell, and down-sell.
  • Work with marketing to design and implement campaigns to educate our customers to minimize churn and increase user adoption and engagement.
  • Responsible for meeting quarterly goals and established metrics.
  • Keep accurate notes in Salesforce.com to ensure we have accurate data to grow the business. 
  • Collaborate with internal TaskRay teams 
  • Provide customer feedback to Product Management 

What you bring to the table:

  • Proficient in Salesforce and demonstrated knowledge of the Salesforce ecosystem
  • Minimum of 2 years of experience with customer success
  • Demonstrated ability to consistently meet and exceed monthly goals
  • Proven ability to identify and reduce customer churn risks
  • Able to work at different levels in organization; technical user to C level
  • Skilled at balancing technical terminology with business acumen

Please send your resume and cover letter to jobs@taskray.com.

 

Support Analyst, Tier 1

 

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

The Support Analyst role is critical to the overall success of TaskRay, its customers and business partners. The successful candidate will be able to understand the customer’s Salesforce configuration and be able to communicate how to best leverage our products with Salesforce applications and services to address specific business needs. 

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships both internal and external by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you

  • Curious, quick learner, customer solution focused 
  • Excellent listening skills to fully understand the customer needs and concerns
  • Ability to adapt to rapidly changing environment and customer requirements 
  • Self-directed, with strong initiative in learning and solving problems
  • Willing to learn through hands-on experience and experimentation

What your day to day looks like:

  • Promptly respond to our customer’s needs via Zendesk tickets and chatter
  • Proactive in watching tickets enter the queue, juggle multiple priorities, prioritize, communicate via multiple channels and maintain accurate ticket information.
  • Communicate bugs to the Development team and help test new releases
  • Recognize and understand new features/releases in our products and in Salesforce 
  • Serve as an escalation point of contact for product and service issues
  • Advocate our customer’s priorities internally within TaskRay
  • Update best practice knowledge base and blog posts
  • Contribute content to the TaskRay support community
  • Partner with the Account Management team to assist client needs, provide troubleshooting and solutions to ensure ongoing customer engagement.

What you bring to the table:

  • Ability to communicate technical topics with users at all levels of technical expertise
  • Ability to effectively prioritize and escalate customer issues to the appropriate internal teams
  • Strong written and oral communication skills 
  • Problem analysis and problem-solving skills
  • Experience in a software support role preferred, but not required
  • SaaS/Salesforce ecosystem and product knowledge preferred, but not required

Please send your resume and cover letter to jobs@taskray.com.

 

Systems Administrator

 

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

As a Systems Administrator at TaskRay it will be your responsibility to manage and administrate our Salesforce org as well as our other cloud systems.  In this role you will focus on ensuring our systems are optimized, efficient, and supporting our business goals additionally you will give recommendations about how we can better utilize systems, migrate systems or integrate new ones to reach our business targets.

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you

  • You have curiosity and grit when it comes to approaching a problem and finding a solution. 
  • You are a strong project manager with attention to detail and deadlines. 
  • You understand that clear, effective, and timely communication is critical to success and you make it happen.
  • You have the capacity and interest in understanding the business reason behind systems requests and thinking about the best way to achieve the business goal.

What your day to day looks like:

  • Work cross-functionally in the business with all departments to develop a backlog of requests for our systems, and ensure that backlog is prioritized and executed appropriately to meet our business needs.
  • Responsible for the maintenance, configuration, integrations, and reliable operation of Salesforce, Pardot, Zendesk and several other cloud based systems used to run the business.
  • Troubleshoot issues by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Develop documentation and technical specifications around our systems
  • Perform or delegate regular backup operations and implement appropriate processes for data protection and disaster recovery.
  • Design and implement processes around existing systems, as well as identify and analyze opportunities for automation.
  • Provide recommendations about how to optimize our systems – might include consolidation, migration, new systems. Recommendations would include a business brief with reason, expected outcome, cost, benefit analysis.

What you bring to the table:

  • Minimum 3-5 years experience administrating or implementing Salesforce
  • Current Salesforce certifications are not required but certainly a plus –  Advanced Administrator, Platform App Builder, Pardot Specialist will all be relevant.
  • Strong project management skills
  • Systems-first thinking and affinity for process automation and integration.
  • Comfortable working with different levels in organization; technical user to C level
  • Skilled at discovering the business reason behind systems/technical requests
  • Strong desire to roll up your sleeves, figure things out, and make them better

Please send your resume and cover letter to jobs@taskray.com