Join the TaskRay team.

TaskRay is an agile, rapidly growing technology company that builds solutions on Salesforce, the world’s #1 CRM platform. We’re looking for creative, collaborative entrepreneurial thinkers to join our team and help build cool new stuff for Salesforce’s 3 million+ users.

Our founders have 20+ years experience building and taking tech products to market, including over 15+ years working in Salesforce ecosystem. They also have broad startup experience, and have structured TaskRay based on lessons learned.

We take care of our people.

No frills, but we cover the basics—your health insurance, a retirement match, cell phone reimbursements, and vacation bonuses.

We’re informal.

We have a casual and open office environment in Westminster, CO. Best of all, we’re walking distance to good eats!

We’re talkers.

We have a strong emphasis on communication (and lots of it) rather than stuffy project requirements. If that sounds annoying, we’re probably not the place for you.

We’re learning.

If you are excited to learn new stuff, we just might be the place for you.

We’re excuse free.

We are a team focused on getting things done and expect motivation based on what you can deliver, not time put in.

We’re fun.

You’ll have to take our word for it. But, we really are!

Account Executive

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

We’re looking for an Account Executive to join our team.  As an Account Executive at TaskRay it will be your responsibility to develop and increase the use of our products in the Salesforce ecosystem.  It is important that you have a customer centric mentality, genuine curiosity for the breadth of the customers’ business challenges and an ability to guide a potential customer through the purchasing process.

Some stuff that we’re looking for, culture-wise: 

Connection. We deliver exceptional experiences. We build enduring relationships with both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you:

  • Believe that, at the end of the day, you are the CEO of your territory. You measure our success by the success of our customers.

  • You are obsessed with adding value to our prospects and customers.

  • You are eager for the opportunity to apply your experience, knowledge and passion to help our organization grow/scale.

  • You run hard towards challenges with a sense of calm and purpose.

What your day to day looks like:

  • Build relationships with prospects to help align future offerings to their business needs.

  • Qualify opportunities to ensure you are focusing your efforts on prospects that 1) our solutions can help the most and 2) provide enough revenue upside to be worth your time.

  • Execute flawless Discovery; be able to evaluate customer needs and sell to solve problems not features. Expertly listen to and translate their current challenges and business opportunities to features of our software (or qualify out if they aren’t a fit or have pain to justify the change!).

  • Provide support to prospects during the pilot; ensure questions are answered and alignment is created between business challenge and solution; engage our support team to ensure the solution will fit the requirements of the buyer.  It is key you influence the purchasing process for prospective customers.

  • Expand the sales process beyond the initial contact to drive a consensus buy with other constituents, functional groups, partners, SIs and Salesforce AEs/SEs.

  • Ensure smooth transition for customers to Account Management

What you bring to the table:

  • Proficient in Salesforce and demonstrated knowledge of the Salesforce ecosystem

  • Minimum of 2 years of experience with managing the sales process from lead to close

  • Demonstrated ability to consistently meet and exceed monthly, quarterly and annual sales goals.

  • Hunger to learn and grow; we want dedicated sales professionals with a desire to grow into world-class enterprise reps or into a leadership position in sales

  • Able to create a partnership between yourself and prospective customer; driven to solve business challenges and see our customers be successful

  • Able to work at different levels in organization; technical user to C level

  • Skilled at balancing technical terminology with business acumen

  • Able to demo product and position for business needs

  • Open to outbound prospecting and experimentation with messaging as we continue to learn

Interested? Please send your resume and cover letter to jobs@taskray.com with the position title in the subject line.

Director of Product

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

We’re looking for a Director of Product to join our team and build TaskRay out to be the best Customer Onboarding solution. We are searching for a candidate that will collaborate with the CTO to develop and execute the product roadmap. This candidate will lead a team including product management, UI/UX and product marketing. 

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships with both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Responsibilities: 

  • Lead and manage a team of product professionals in support of our values, our product strategy, and customer success.
  • Develop, maintain, and execute the TaskRay 18-month product roadmap, driving critical capabilities from concept to customer. Create and prioritize a 6-month feature release plan, in collaboration with customer success, sales, GTM, and engineering.
  • Engage with customers and partners to deliver roadmap updates, collect product feedback, relay feedback into our development process, and identify challenges and opportunities.
  • Represent TaskRay as domain and product expert internally, and in customer and marketplace interactions.
  • Create and maintain product requirements and documentation to inform the product lifecycle from idea through release and maintenance.
  • Collaborate across teams. We win or lose as a team. Product management plays a critical role in creating alignment between engineering teams and stakeholders.

What your day to day looks like:

  • Working with the product team, external vendors, customers, partners, customer-facing internal teams,  and the engineering team to execute the product process.
  • Developing and maintaining the product development and release process Performing market research, user surveys, and turning discrete ideas into a cohesive solution.
  • Work with Product Marketing to ensure that our customers are consistently being educated about the tool and the marketplace as a whole
  • Context switching between high level 18 month roadmap definition and providing valuable input regarding features shipping next week
  • Defining and implementing tools and systems to gather empirical data which will drive metric-driven decision making

What you bring to the table

  • 5+ years of professional experience in software product management in a high-growth business
  • Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information.
  • Strategic thinker who can deal with complexity and conflicting priorities; ability to identify growth opportunities for their product, turn ideas into a roadmap, and execute on it.
  • Top-notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.
  • Knowledge of Salesforce platform; Salesforce certifications preferred.

Interested? Please send your resume and cover letter to jobs@taskray.com with the position title in the subject line.

Customer Success Manager

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesfo

As a Customer Success Manager at TaskRay it will be your responsibility to ensure ongoing customer success and engagement. In this role you will focus on ensuring full usage of our solution among customers, identify both up-sell and cross-sell opportunities, and advocate for the customer internally.

Some stuff that we’re looking for, culture-wise

Connection. We deliver exceptional experiences. We build enduring relationships with both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

Some traits we’re looking for, from you

Able to create a partnership between yourself and customer; driven to solve business challenges and see our customers be successful:

  • Proactively engage the customer base to ensure customers are realizing the value of their investment]

What your day to day looks like:

  • Provide proactive best practice guidance to the customer’s project and management teams. 
  • Serve as an internal advocate for customers
  • Manage subscription renewals and perform health checks to ensure client engagement; work with the TaskRay team to continuously refine the renewal process and experience for our customers.
  • Deepen the footprint of existing accounts through cross-sell, upsell and expanded use cases.
  • Educate our customers on how to leverage our internal support team, resources and what to expect throughout the customer journey with TaskRay.
  • Execute and refine the process to identify and address customers who have high potential of churn, up-sell, and down-sell.
  • Work with marketing to design and implement campaigns to educate our customers to minimize churn and increase user adoption and engagement.
  • Responsible for meeting quarterly goals and established metrics.
  • Keep accurate notes in Salesforce.com to ensure we have accurate data to grow the business. 
  • Collaborate with internal TaskRay teams 
  • Provide customer feedback to Product Management 

What you bring to the table:

  • Proficient in Salesforce and demonstrated knowledge of the Salesforce ecosystem
  • Minimum of 3 years of experience with customer success
  • Demonstrated ability to consistently meet and exceed monthly goals
  • Proven ability to identify and reduce customer churn risks
  • Able to work at different levels in organization; technical user to C level
  • Skilled at balancing technical terminology with business acumen

Interested? Please send your resume and cover letter to jobs@taskray.com with the position title in the subject line.

     

    Support Analyst

    First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer onboarding experience. TaskRay is the leader in customer onboarding in the Salesforce ecosystem. We help companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences – all within Salesforce.

    The Support Analyst role is critical to the overall success of TaskRay, its customers and business partners. The successful candidate will be able to understand the customer’s Salesforce configuration and be able to communicate how to best leverage our products with Salesforce applications and services to address specific business needs. 

    Some stuff that we’re looking for, culture-wise

    Connection. We deliver exceptional experiences. We build enduring relationships with both internally and externally by listening, anticipating needs, doing what is right, and always going above and beyond.

    Craftsmanship. We are lifelong learners. We approach our work with curiosity and an open mind. We constantly look for ways to improve our products and ourselves, never settling for good enough.

    Grit. We run towards challenges. If something seems unsolvable, it unleashes our persistence, our creativity, and our ability to move through uncertainty to create a solution.

    Energy. We embrace joy. We love what we do and bring our best selves to work each day. We seek to share our optimism and compassion with everyone around us.

    Some traits we’re looking for, from you

    • Curious, quick learner, customer solution focused 
    • Excellent listening skills to fully understand the customer needs and concerns
    • Ability to adapt to rapidly changing environment and customer requirements 
    • Self-directed, with strong initiative in learning and solving problems
    • Willing to learn through hands-on experience and experimentation

    What your day to day looks like:

    • Serve as an escalation point of contact for product and service issues
    • Advocate our customer’s priorities internally within TaskRay
    • Maintain accurate account information to ensure seamless communication between internal teams regarding customer satisfaction
    • Promptly respond to our customer’s needs via Zendesk tickets and chatter
    • Communicate bugs to the Development team and help test new releases
    • Recognize and understand new features/releases in our products and in Salesforce; communicate changes in Salesforce that create a potential need for changes in our product
    • Develop and update best practice knowledge base and blog posts
    • Manage and contribute content to the TaskRay support community
    • Leverage your Salesforce and TaskRay expertise to support the Customer Onboarding team throughout the implementation process where technical complexity and nuances present themselves. 
    • Partner with the Account Management team to assess client needs, provide advanced troubleshooting and solutions to ensure ongoing customer engagement.
    • Proactive in watching tickets enter the queue, juggle multiple priorities, prioritize, communicate via multiple channels

    What you bring to the table:

    • Experience in a software support role preferred, but not required
    • SaaS/Salesforce ecosystem and product knowledge preferred, but not required
    • Strong written and oral communication skills with proven ability to initiate and manage relationships via phone
    • Ability to communicate complex technical topics with users at all levels of technical expertise
    • Ability to effectively prioritize and escalate customer issues to the appropriate internal team

    Interested? Please send your resume and cover letter to jobs@taskray.com with the position title in the subject line.