eBooks

The Art of Conversation for Customer Success

The Art of Conversation for Customer Success

A great customer experience is based on the ability to carry on a productive conversation. This ebook outlines the elements of a successful customer conversation and how to get it right, every time.

Structuring Incentives for Customer Success

Structuring Incentives for Customer Success

This eBook by TaskRay and Xactly shows that no matter how large your organization or your focus, a well-structured internal and external incentive plan for customer success is proven to make a huge difference.

3 Mistakes in Customer Onboarding

3 Mistakes in Customer Onboarding

Get ahead of the competition by avoiding the three biggest mistakes in customer onboarding, with specific, concrete steps on how to avoid them.

The Do-Re-Mi Of Customer Success

The Do-Re-Mi Of Customer Success

Did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current one? That’s why getting your onboarding process right from the beginning is so important in the long term.