In this handbook, Sunny Harmon, VP of Customer Success and Support shares her experience and guides readers on how to set up their own high-touch onboarding program.
A great customer experience is based on the ability to carry on a productive conversation. This ebook outlines the elements of a successful customer conversation and how to get it right, every time.
This eBook by TaskRay and Xactly shows that no matter how large your organization or your focus, a well-structured internal and external incentive plan for customer success is proven to make a huge difference.
Get ahead of the competition by avoiding the three biggest mistakes in customer onboarding, with specific, concrete steps on how to avoid them.
Are you looking for general advice, help in developing processes, or just a quick reality check against best practices for Customer Success?
Did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current one? That’s why getting your onboarding process right from the beginning is so important in the long term.
We live and breathe project management and work with companies across multiple industries. There's a set of common mistakes that can be found in all...