The first 90 days of a customer relationship decide whether it renews. AI, MCP-enabled data, and workforce shifts are changing how those days get delivered.
We benchmarked 700+ Salesforce-native delivery teams to see what top-performing programs do differently, and where everyone else is losing time, adoption, and revenue.
What you’ll learn
- How top-performing programs cut implementation time by 30-40%
- Why 68% of SaaS customers abandon products that don’t deliver value during onboarding
- How the implementation experience shapes 62% of renewal decisions
- Where AI agents and MCP-enabled data fit into real delivery workflows
- How delivery teams are restructuring as work orchestration becomes agentic
