Customer success begins with onboarding. If a new customer doesn’t understand how to use your product or service, they won’t remain a customer for very long. However, most companies don’t invest in onboarding, creating gaps in the customer experience and missing crucial opportunities to build trust and loyalty. Join TaskRay CEO Eric Wu in conversation with John Ragsdale, vice president of Technology Ecosystems at TSIA, as they discuss the foundations of customer onboarding and its potential impact on your customer relationships and long-term success.
