MCG Health needed to replace an outdated project management system with a solution that gave their implementation team more visibility and ease of collaboration cross-functionally across customer success, account management, clinical education, tech support, and product departments.
MCG Health needed a Salesforce-native solution that would decrease project duration, improve reporting capabilities, increase visibility, eliminate disparate tools, and maximize resources.
MCG Health is now using TaskRay to manage its new, upgrade, ad-hoc, and technical engagement projects. TaskRay has allowed batching of similar projects together and managing them with parent projects, specifically for annual upgrades. This process has helped improve efficiency and made upgrades more scalable.
Since moving to TaskRay, MCG Health experienced a 20% increase in the number of projects taken on in one year, a 7% year-over-year increase in NPS, and a 15% overall increase in NPS.
