Use Case Archives

Three Reasons Why Customer Onboarding Needs Executive Level Insights

Guest Author July 3, 2019 No Comments

Onboarding is unequivocally the most decisive stage in a customer’s journey. It’s no secret that churn rates are the highest when onboarding is insufficient, nor is it that churn is…

Summer eBook Blog Series Part 2: Delivering Customer Success Through Optimized Communication

Guest Author June 26, 2019 No Comments

In business, both internal communication within your company and external communication with your customers are central to customer success. When communication is clear, concise and direct, everyone wins. But in…

Summer eBook Blog Series Part 1: Be Our Guest – Secrets in Customer Success from the Hospitality Industry

Guest Author June 19, 2019 No Comments

Imagine you decide to stay at a gorgeous, new hotel, in a city you’ve never been to for a long weekend vacation. Your enjoyment of the trip is largely dependent…

Three Tips on Scaling Your Customer Onboarding Program – Part 2

Guest Author April 22, 2019 No Comments

This is part 2 of a two-part guest blog post by Elizabeth McAuley-Italiano of WnTD Partners. You can read the first post here. So now that we’ve gone through the…

Three Tips on Scaling Your Customer Onboarding Program – Part 1

Guest Author April 15, 2019 No Comments

This is part 1 of a two-part guest blog post by Elizabeth McAuley-Italiano of WnTD Partners. Building your organization for scale is one of the most critical factors in the…

You Don’t Want Happy Customers

Guest Author March 14, 2019 No Comments

A guest post by Donna Weber, President of Springboard Solutions and Principal of KickStart Alliance. Last month I attended a customer success meet-up in Palo Alto, Calif. At the event, there…

Don’t Let Customers Wander Down Dark Alleys: Why You Need Quick Wins

Guest Author February 6, 2019 No Comments

A guest post by Donna Weber, President of Springboard Solutions and Principal of KickStart Alliance. As soon as the deal closes, your customers start groping in the dark. They dive into the…

Post-sale onboarding momentum, what is it good for?

Guest Author January 7, 2019 No Comments

Momentum is something you can feel and know when it’s present but it is incredibly difficult to manufacture. How else would teams like Alabama and Clemson battle through a months’…

Category: Use Case

Three Reasons Why Customer Onboarding Needs Executive Level Insights

Summer eBook Blog Series Part 2: Delivering Customer Success Through Optimized Communication

Summer eBook Blog Series Part 1: Be Our Guest – Secrets in Customer Success from the Hospitality Industry

Three Tips on Scaling Your Customer Onboarding Program – Part 2

Three Tips on Scaling Your Customer Onboarding Program – Part 1

You Don’t Want Happy Customers

Don’t Let Customers Wander Down Dark Alleys: Why You Need Quick Wins

Post-sale onboarding momentum, what is it good for?

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