Your information may be processed by us in the country where it was collected as well as in other countries (including the United States) where laws regarding processing of information may be less stringent than the laws in your country.
Information You Provide to Us
We collect information that you submit to us voluntarily:
When you enter any information, including information, into any forms on the TaskRay website, we will collect such information. Examples of information you may, at your option, provide us include your name, email address, and phone number.
When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request. If you exchange any messages or post any content on our site, we will collect that information as well.
When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the e-mail you send us.
When you purchase products or services from us, we will collect the information necessary to complete a business transaction, including your credit card number or other payment information.
Information Collected Via Technology
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow.
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Site. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Site may not work properly.
We do not respond to browser-based "do not track" signals. Currently we do not have any third party sites who push content to our site.
By using the service, you are authorizing us to gather, parse, and retain data related to the provision of the service.
Information We Receive From Other Sources
We may receive information about you from other sources like telephone or fax. We may add this information to the information we have already collected from you via our interaction.
We may receive information about you from third parties, including third party advertising and affiliate marketing companies. We may combine this information with information we collect about you on our site.
You should always review, and if necessary, adjust your privacy settings on third-party websites and services.
Use of Information
In general, information you submit to us is used by us to provide products and services to you, respond to requests that you make, and to improve our product offering, and to offer you additional information, opportunities, and functionality. We may also use your information to provide you with electronic newsletters or promotional e-mails. We may also send you marketing and promotional information about our third-party partners, should you request to receive such communications from us.
We may create anonymous information records from information by excluding information (such as your name) that makes the information personally identifiable to you. This anonymous information may be related to demographics, usage patterns, or other information collected in connection with your use of the service. We may use this anonymous information to for our business purposes, including to analyze usage patterns so that we may enhance our product offerings. We reserve the right to use, share, and disclose Anonymous Information to third parties in our discretion.
Disclosure of Information
We may provide your information to third party service providers who work on behalf of or with us to provide some aspects of our product offerings and to help us communicate with you. We may share your information with third party service providers to provide you with the services that we offer you through our website; to conduct quality assurance testing; to facilitate creation of accounts; to process any transactions you make through our website, or to provide technical support. This includes third party credit card processers, third party support services providers, and third party hosting service providers. However, these service providers do not have any independent right to use or share this information (except pursuant to a legal requirement such as a subpoena or warrant).
We may disclose your information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or defend the rights, property, or safety of TaskRay or any third party.
We may share your information with Salesforce.com in order to provide you the services.
Your Choices Regarding Your Information
We offer you choices regarding the collection, use and sharing of your information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).
Changes to Information
You may change any of your information in your account by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives
If you believe that we have not adhered to this Statement, please contact us by e-mail at the address below. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If we are unable to reach a resolution to the dispute, we will settle the dispute exclusively as set forth under any license agreement signed between you and TaskRay.
We use reasonable measures to maintain the security of your information. Despite these measures, you should know that no company, including us, can fully eliminate security risks associated with information.
TaskRay does not receive personal information from individual customers in the European Union member countries. To the extent that any TaskRay vendors receive personal information from individual customers in the European Union member countries, those vendors are obligated to comply with the US-EU Privacy Shield Framework as set forth by the US Department of Commerce. For more information please visit https://www.privacyshield.gov.
privacy [at] taskray [dot] com
This Policy was last updated on February 27, 2017