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Get Started with High-Touch Implementations and Installations

When you build a high-touch post-sale experience, you’ll build a strong foundation for long-term customer relationships that can grow with you.
July 19, 2024
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Create a Five-Star Post-Sale Experience

High-touch post-sale customer experiences—whether onboardings, implementations, or installations—are a way to ensure your customers feel cared for and are trained on how to use your product or service. Learn how to design a high-touch post-sale experience that bridges the gap between sales and success and puts you in the position of a trusted guide and encourages deep customer engagement.

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Free Resources to Help You Run this Play
What Is a High-Touch Post-Sale Experience?
The post-sale moment is a one-time opportunity to build trust and rapport with your clients. With a high-touch approach, you can guide new customers to get the most value from your product or service. When you use a high-touch approach, you’ll engage deeply with customers when required while also staying in touch in between the more hands-on moments.
This Play’s Objective
This play will help you build consistent post-sale experiences that keep customers engaged and informed. This play will help you design a high-touch post-sale framework that anyone on your team can use to establish trust, rapport, and success with new customers.
You'll Walk Away with:
  • A design for your high-touch post-sale strategy and high-touch communication pathways for new customers
  • Knowledge of how to track and measure new customer engagement on the high-touch post-sale journey
  • A design for your high-touch post-sale strategy and high-touch communication pathways for new customers
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