Before implementing TaskRay, Metro Wireless struggled with managing projects and product installations, which resulted in dropped projects, slower time to value for their customers, and lost revenue. Initially relying on a physical whiteboard, they later switched to a software solution that lacked essential features of effective project management software. CEO Tyler Hoffman highlighted that their process frequently experienced breakdowns, leading to disorganized projects and delayed timelines.
TaskRay helps Metro Wireless to remain efficient and accomplish more with fewer resources. Because of TaskRay, Metro Wireless doesn’t feel the need to hire a dedicated PM and can put those funds toward growing its sales team. They expect their project volume to double by the end of the year, and when it does, their processes won’t break down, thanks to TaskRay. Since implementation, customer self-installs have taken less than a week, and professional installs take under three weeks. CEO Tyler Hoffman notes that they no longer experience process breakdowns and that projects move much faster.
When Metro Wireless implemented Salesforce, they wanted a Salesforce-native project management platform. Their main goal was to improve time to value by speeding up customer onboarding, decreasing costs, and increasing revenue. Their consulting partner highly recommended TaskRay, giving them confidence that the solution would be set up successfully. Metro Wireless met all of their initial goals and more.
TaskRay greatly simplified and streamlined its onboarding and product installation processes. Hoffman is confident about focusing on growing Metro Wireless and acquiring larger, multi-site clients.
