Guest Author, Author at TaskRay

Summer eBook Blog Series Part 4: Investing in Your Future With Customer Success

Guest Author August 7, 2019 No Comments

Great companies know that providing a first-class experience to all customers is achieved by investing both time and money into customer success strategies. The pay-offs from this investment are substantial…

Talk with TaskRay: A Q&A With Director of Customer Success, Sunny Harmon

Guest Author July 31, 2019 No Comments

Here at TaskRay, we believe in practicing what we preach. Our robust customer success team is at the heart of ensuring our own customers feel supported and find value throughout…

Summer eBook Blog Series Part 3: Setting Up Your Process For Success

Guest Author July 24, 2019 No Comments

A Temkin Group study found that companies bringing in an annual revenue of $1 billion can expect to increase their revenue by an average of $700 million within just 3…

How to Improve Your Onboarding Program Though TaskRay’s Template Performance

Guest Author July 17, 2019 No Comments

By Sunny Harmon, TaskRay Director of Customer Success Are you considering using the new Template Performance feature in the June 2019 release? Reviewing performance is one of the most important…

Three Reasons Why Customer Onboarding Needs Executive Level Insights

Guest Author July 3, 2019 No Comments

Onboarding is unequivocally the most decisive stage in a customer’s journey. It’s no secret that churn rates are the highest when onboarding is insufficient, nor is it that churn is…

Summer eBook Blog Series Part 2: Delivering Customer Success Through Optimized Communication

Guest Author June 26, 2019 No Comments

In business, both internal communication within your company and external communication with your customers are central to customer success. When communication is clear, concise and direct, everyone wins. But in…

Summer eBook Blog Series Part 1: Be Our Guest – Secrets in Customer Success from the Hospitality Industry

Guest Author June 19, 2019 No Comments

Imagine you decide to stay at a gorgeous, new hotel, in a city you’ve never been to for a long weekend vacation. Your enjoyment of the trip is largely dependent…

Three Tips on Scaling Your Customer Onboarding Program – Part 2

Guest Author April 22, 2019 No Comments

This is part 2 of a two-part guest blog post by Elizabeth McAuley-Italiano of WnTD Partners. You can read the first post here. So now that we’ve gone through the…

Three Tips on Scaling Your Customer Onboarding Program – Part 1

Guest Author April 15, 2019 No Comments

This is part 1 of a two-part guest blog post by Elizabeth McAuley-Italiano of WnTD Partners. Building your organization for scale is one of the most critical factors in the…

You Don’t Want Happy Customers

Guest Author March 14, 2019 No Comments

A guest post by Donna Weber, President of Springboard Solutions and Principal of KickStart Alliance. Last month I attended a customer success meet-up in Palo Alto, Calif. At the event, there…

Resource Management That Drives On-Time Delivery

Author: Guest Author

Summer eBook Blog Series Part 4: Investing in Your Future With Customer Success

Talk with TaskRay: A Q&A With Director of Customer Success, Sunny Harmon

Summer eBook Blog Series Part 3: Setting Up Your Process For Success

How to Improve Your Onboarding Program Though TaskRay’s Template Performance

Three Reasons Why Customer Onboarding Needs Executive Level Insights

Summer eBook Blog Series Part 2: Delivering Customer Success Through Optimized Communication

Summer eBook Blog Series Part 1: Be Our Guest – Secrets in Customer Success from the Hospitality Industry

Three Tips on Scaling Your Customer Onboarding Program – Part 2

Three Tips on Scaling Your Customer Onboarding Program – Part 1

You Don’t Want Happy Customers

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