SUPPORT


You can count on TaskRay for world-class support.

While TaskRay—the 100% Salesforce-native project management solution—is easy to set up and even easier to use, we understand that there will be times when support is needed and features desired. That’s why we make it a top priority to provide all the tools necessary to help teams get the most out of TaskRay.


Online Documentation 

To enable self service, our support site is chock full of helpful information developed for users and admins—both newbies and old hands. From tutorials to release videos to an ideas exchange, it’s all there. We also offer TaskRay User Communications that include sneak peeks, TaskRay Tips & Tricks, and project management news. 

Online Support

Most of our customers find everything they need on our support site, but if stumped, users can easily submit a support ticket from inside the TaskRay app or via our website. And, we don’t believe in tiered support, i.e. initial responses are from a real live person who is certified by Salesforce with a lot of experience and deep knowledge of TaskRay.


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“I love my job as it allows me to guide, teach, and collaboratively spitball solutions with customers, ensuring they have the best experience possible with our products and Salesforce.”

LISA KENDALL WHEELER | Senior Support Analyst, TASKRAY


Request a Feature

We are constantly looking for ways to improve TaskRay and some of our best new features are born from ideas submitted by our customers. Our ideas exchange is run by our product manager and is the place for users and admins to share their ideas, submit new feature requests, and vote for favorite ideas. 

Release Methodology

TaskRay completes a major, feature-filled release three times a year on the same schedule as Salesforce. This allows us to take advantage of new features and ensure that TaskRay is always aligned with Salesforce. Of course, bug fixes are pushed out as needed. Check out our latest release.

5-Star Reviews

TaskRay has the most 5-star reviews of all the project management tools in the Salesforce AppExchange. And our reviewers consistently rave about our how great our support is.


“Besides the product itself, one of the best things about TaskRay is their support team. Their response time is AMAZING. Due to my experiences with TaskRay, the organization I work for has decided to implement this product across our entire instance with Salesforce.”

JESSICA HAMMONDS (AppExchange Review)


Learn More

For more information about TaskRay support, please contact your account executive or sales@taskray.com