You can count on TaskRay for world-class support.
While TaskRay—the 100% Salesforce-native customer onboarding solution—is easy to set up and even easier to use, we understand that there will be times when support is needed and features desired. That’s why we make it a top priority to provide all the tools necessary to help teams get the most out of TaskRay.
To enable self service, our support site is chock full of helpful information developed for users and admins—both newbies and old hands. From tutorials to release videos to an ideas exchange, it’s all there. We also offer TaskRay User Communications that include sneak peeks, TaskRay Tips & Tricks, and project management news.
Most of our customers find everything they need on our support site, but if stumped, users can easily submit a support ticket from inside the TaskRay app or via our website. And, we don’t believe in tiered support, i.e. initial responses are from a real live person who is certified by Salesforce with a lot of experience and deep knowledge of TaskRay.
“I love my job as it allows me to guide, teach, and collaboratively spitball solutions with customers, ensuring they have the best experience possible with TaskRay and Salesforce.”
LISA WHEELER | Sr. Support Analyst, TaskRay
Request a Feature
We are constantly looking for ways to improve TaskRay and some of our best new features are born from ideas submitted by our customers. Our ideas exchange is run by our product manager and is the place for users and admins to share their ideas, submit new feature requests, and vote for favorite ideas.
TaskRay completes a major, feature-filled release three times a year on the same schedule as Salesforce. This allows us to take advantage of new features and ensure that TaskRay is always aligned with Salesforce. Of course, bug fixes are pushed out as needed. Check out our latest release.
“Besides the product itself, one of the best things about TaskRay is their support team. Their response time is AMAZING. Due to my experiences with TaskRay, the organization I work for has decided to implement this product across our entire instance with Salesforce.”
JESSICA HAMMONDS | AppExchange Review
If you need more support than our always-free standard support offering, our Platinum Support plan is just what you’re looking for.
Check out our 200+ 5-star reviews.
TaskRay has the most 5-star reviews of all the customer onboarding project management solutions in the Salesforce AppExchange, with our reviewers consistently raving about our how great our support is.