With TaskRay, Label Insight’s cross-functional teams are now able to access project data from each customer onboarding to inform future processes and create long term customer consistency.
While the customer onboarding process can follow a specific set of criteria, each Toast customer comes with unique needs and challenges. They needed a tool that would provide a templatized process and the ability to customize along the way.
In less than two years, Mevion reduced their installation time from two and a half years to nine months. A large portion of the time savings was related to their use of TaskRay to define their process and escalate issues.
JLL uses TaskRay to manage their commercial real estate loan closing process. TaskRay gives them the ability to manage a complex set of tasks and to-do’s and keep track of different activities between internal and external stakeholders—from buyers to title companies to insurance agents.
Within months after deploying TaskRay, the SmarterHQ team was seeing results. And, the measurable insights and visibility into their client work that TaskRay provides are helping them to grow with intention.
A great customer experience is based on the ability to carry on a productive conversation. This ebook outlines the elements of a successful customer conversation and how to get it right, every time.