Want to Increase Customer Loyalty? Map the Customer Journey.
When it comes to increasing customer loyalty, consider customer journey mapping. A journey map is a visualization of a process people go through in order to accomplish defined goals.
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Tips and Tricks: Advanced Scheduler and On-Hold
Projects can be delayed due to unforeseen circumstances, and there should be an easy way to account for these changes. This is where TaskRay’s Advanced Scheduler and On-Hold features come in. Both of these features, available to Premium Edition customers, were enhanced in the Fall 2021 Release.
Tips and Tricks: Task Weighting
We’ve introduced new task weighting capabilities in our Fall 2021 Release for Standard and Premium Editions. Here are some tips on how to give your tasks the individuality they deserve.
Deep Dive: New-Customer Journey & Customer Onboarding Journey Maps
Join us for a close look at new-customer journey mapping—a critical process for understanding the touchpoints and interactions new customers have with your company, product, and team members.
Creating Clear Expectations with Success Plans
A success plan is a single place to capture customer goals and your approach for reaching them. The plan is a document that includes best practices and quick wins while addressing gaps and risks.
Metrics: Showing the Value of Customer Onboarding
It’s not enough to hope leaders notice all the hours you and your team strive to onboard and enable customers. Most likely, management doesn’t fully understand what you do all day, nor the greater impact you have on the business. So, you need to tell them.