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When to Slack and When to Pick Up the Phone

When to Slack and When to Pick Up the Phone

In the last edition of our blog series on The Art of Communication for Customer Success, we explored “listening to understand,” perhaps the most underrated yet important communication tool at work (and in life). This week we are looking at the importance of delivery, and choosing the right method for the message and the recipient. […]

The Art of Conversation eBook Series: Listening to Understand

The Art of Conversation eBook Series: Listening to Understand

Have you ever wanted to learn how to remove obstacles—both internal and external—that are limiting the growth of your business? TaskRay’s latest eBook “The Art of Communication for Customer Success,” co-written by Jamie Cole, Chief of Staff at TaskRay, and Carolyn Keyes, a Partner at Velocity Plus, offers a step-by-step guide to mastering the conversations […]